Customs instructions with international shipments

Douane instructions

10 important customs instructions when sending your goods!

  • Always ensure that you have added a waybill or CMR / label on your items. This waybill or CMR / label must filled in fully and truthfully.
  • On the invoice you must state a correct declaration of origin of your goods. The origin of the goods is the country of production and not the country of dispatch. This can be identified by the label "Made in ... ....". Because of the duties it is important that you enter the correct information otherwise you might get wrong duties calculated. You should also take account of required certificates or statements, depending on the destination.
  • Never put the documents that belong to your shipments, such as, invoices, certificates, statements, and the bill of lading, in the parcel. Always hand over to the driver! Otherwise, the carrier and customs can not correctly treat your goods and this could give delays as you might need to make new documents.
  • Always note on the consignment which certificates you have included, so that the parties which send your goods are more aware.
  • If you have a shipment outside the EU, make sure that you attach an English commercial invoice in at least five copies to the shipment. Put on each copy an original signature in blue pen.
  • Some areas in Europe are an EU country but need customs documents for clearance. These areas are: Campioni d'Italia, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greenland, Guernsey, Heligoland, Jersey and Vatican City.
  • If you have perishable goods such as food, flowers, seeds, etc. then you are required to send a health certificate. These are available from the Ministry of Agriculture and / or the Department of Health (WVC),
  • Some countries require import registration by the receiver to import certain goods. This can vary. The responsibility for this lies with the receiving party. China for example requires an import registration number of the receiver.
  • You can use a temporary export document, when a product is only temporarily abroad. This can save you import duties which you have to pay when the product is back in the country of dispatch (reimportation). In case of temporary export please contact us for the possibilities.
  • Provide your invoice with a tax identity number (or a SSN, EIN-number) of the receiving party

Note: Due to continuous developments within customs regulations the stated information is not garuanteed

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